Shipping policy

Last updated: 13 August 2026

Shipping destinations

We ship to many countries and regions worldwide. Delivery availability is confirmed at checkout. Some products or destinations may be unavailable because of carrier, customs, safety, sanctions, or legal restrictions.

Fulfilment locations

Orders may be dispatched from fulfilment facilities in China, the United States, or the United Kingdom. The fulfilment location is selected according to product availability and the delivery destination. Items in the same order may be dispatched separately and may have different tracking numbers.

Order processing

Orders are normally processed within 24–72 hours after payment is authorised. Address verification, payment review, weekends, or public holidays may extend processing time.

Delivery time

Estimated delivery time is 5–10 business days after dispatch. Delivery dates are estimates and may be affected by customs checks, weather, public holidays, remote locations, carrier disruption, or incomplete address information.

Shipping charges

  • Standard shipping: US$6.99 per order.
  • Expedited shipping: US$12.99 per order, where available.
  • Free standard shipping on orders with a merchandise subtotal of US$40 or more after discounts and before taxes.

The available delivery options and final shipping charge are displayed at checkout before payment.

Delivery address

Provide a complete and accurate delivery address. Contact us promptly if a correction is needed. We cannot guarantee that an address can be changed after processing or dispatch has begun.

Tracking

When tracking is available, it will be sent to the email address used at checkout. Tracking information may take up to 72 hours after dispatch to update. Split shipments may generate more than one tracking number.

Customs, duties, and taxes

Unless checkout states that import charges are included, the recipient is responsible for duties, import taxes, brokerage fees, or other charges imposed by the destination country. Customs processing may delay delivery.

Delivery problems

If a parcel is unusually delayed, marked as delivered but cannot be located, or arrives damaged, contact info@kaventlife.com with your order number and relevant details. For damaged parcels, include photographs of the item and packaging so that we can review the issue with the carrier or fulfilment provider.